FREQUENTLY ASKED QUESTIONS
- - Make sure the surface that you wish to protect is dry and clean.
- - Start spraying the 1st layer on a distance of approx. (4in or 10-15 cm) from the surface, using the slow sweeping motion.
- - Wait (10-15) minutes till it dries, apply the 2nd layer to ensure that you are covering all the spots.
- - Avoid using the protected surface for at least (24) hours, curing time.
Simple and straight forward, you may also see the instruction videos to make sure you are following the right direction:
https://www.youtube.com/playlist?list=PLOG9l270m1G3ywUuq1TyBAafPsvLXU1L4However, in the event that some areas are absorbing water, you should do the following troubleshooting:
Does the entire protected surface absorb water?
If not, that means the application was not done using the suggested steps, hence it is highly recommended to dry the moisure area completely before reapplying it again, using the correct application steps mentioned in "Apply & Maintain" page.If yes, kindly contact customer support and you will be compensated accordingly immediately. Our team will follow up with you to ensure you are receiving the best service that keeps you satisfied.
Kindly visit the page "Apply & Maintain" -> "How To Maintain"
Kindly visit the page "Approved Applicators"
Keep calm and immediately seek medical attention, do not induce vomiting as that may worsen the effect.
First and formost: DO NOT PANIC!
Keep Calm and read the countermeasures:
- 1- Skin: As quickly as possible remove contaminated clothing, shoes, and leather goods, and immediately flush skin with lukewarm, gently flowing water and soap.
- 2- Eyes: Immediately flush the contaminated eyes with lukewarm, gently flowing water. If irritation occurs, obtain medical attention.
- 3- Inhalation: Remove from the source of contamination and move to fresh air. Obtain medical attention if ill effects persist.
- 4- Ingestion: Immediately obtain medical attention. Do not induce vomiting.
However, in the event that you do not want the smell, that’s fine!
All you have to do is keep the windows open for (5) minutes and the smell will be reduced significally.
https://www.youtube.com/playlist? list=PLOG9l270m1G3ywUuq1TyBAafPsvLXU1L4
However, in the event that some areas are absorbing water, you should do the following troubleshooting:
Does the entire protected surface absorb water? If not, that means the application was not done using the suggested steps, hence it is highly recommended to dry the moisure area completely before reapplying it again, using the correct application steps mentioned in "Apply & Maintain" page.
If yes, kindly contact customer support and you will be compensated accordingly immediately. Our team will follow up with you to ensure you are receiving the best service that keeps you satisfied.
If it is cost wise, then worry not! We are dealing with multiple of "purchase-now- pay-later" partners where you can pay your bill up to 4 terms.
However, if you are canceling because you changed your mind, we are happy to assist you, kindly read the steps on "Cancellation & Return Policy"
This is usually caused by shipping rough handling, but worry not! Kindly reach out to customer support and they will gladly replace a new one for you free of charge!
For more information about international shipping, kindly refer to "International Shipping Policy"
Nano Protection Layers does not own its own store, however, we deal with local & international approved distributors and applicators.
Kindly refer to page "Approved Distributors"
We are located in multiple of countries to ensure the best communication with our valuable customers.
You may find our locations in page "Contact Us"
We are glad that you are interested in Nano Protection Layers!
You may reach us out through our Live chat or you may use the page "contact us"
Worry not! If your money has been deducted then it is recorded in our system.
Make sure to contact our customer support to receive your confirmation letter.
We are sorry to hear that you cancelled and we do hope to see you back again soon.
Usually we process refund orders within 3-5 business days. When it happens you will receive an email to confirm.
After that, the process will be handled by your local bank, which they usually take up to 2-45 days, depending on their services.
Nano Protection Layers has contracted and trained with multiple of local and international corporation to assist you with the application process.
For more information, please refer to "Approved Applicators"
Yes, Nano Protection Layers has contracted with multiple local and international distributors to sell our brand in your area.
For more information, please refer to "Approved Distributors"
Nano Protection Layers is not affected by time, it may protect your assets for a longer period of time if the protected surface not used.
However, the more you use the protected area the more it wears off.
Lets take driver's seat for example, it’s a contastly used area that you sit on everyday, its protection will last up to 6-8 months.
However, back seats are rarely used, thus its protection lasts up to a year or more.